iPerform.live

Privacy Policy

Last updated: January 16, 2026

1. Introduction

iPerform.live ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and profile information when you create an account
  • Artist Profile: Stage name, bio, profile images, cover images, and social media links
  • Payment Information: Billing address and payment details (processed securely through Stripe)
  • Event Information: Event titles, venues, dates, and repertoire data
  • Communications: Messages, feedback, and support requests you send to us
  • Referral Information: Referral codes used during signup and the resulting referral relationships between artists
  • Promotional Codes: Promo codes entered during signup or in your dashboard

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Information: Pages visited, features used, time spent, and interaction data
  • Visitor Identification: We use persistent cookies to identify returning visitors for analytics purposes (see Section 5)
  • Event Analytics: Audience counts, reaction data, tip amounts, and engagement metrics
  • Log Data: Server logs including access times, referring URLs, and error information

2.3 Information from Third Parties

We may receive information from third parties, including:

  • Authentication Providers: Profile information when you sign in with Google, GitHub, or other OAuth providers
  • Payment Processors: Transaction status and limited payment information from Stripe
  • Analytics Services: Aggregated usage and performance data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send transactional messages (account verification, password resets, payment confirmations)
  • Provide customer support and respond to inquiries
  • Generate analytics and insights for Artists about their performances
  • Personalize your experience and provide relevant content
  • Detect, prevent, and address fraud, abuse, and technical issues
  • Comply with legal obligations and enforce our terms
  • Communicate about updates, promotions, and new features (with your consent)
  • Track and apply promotional benefits, including calculating fee discounts and tracking usage
  • Manage referral relationships and award referral bonuses when milestones are met

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you direct us to do so or provide explicit consent.

4.2 Public Information

Artist profiles, including name, bio, profile images, and social links, are publicly visible. Event information may be visible to anyone with the event QR code or URL.

4.3 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Stripe: Payment processing and financial services
  • Cloud Providers: Data hosting and infrastructure (Vercel, AWS, etc.)
  • Analytics Services: Usage analysis and performance monitoring
  • Communication Services: Email delivery and notifications

4.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

5.1 Cookies We Use

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and core functionality
  • Visitor Identification: Long-lived cookies to identify returning visitors (for artist analytics)
  • Preferences: Remembering your settings and preferences
  • Analytics: Understanding how you use our Service
  • Promotional: Short-lived cookies to track referral and promo codes across the signup flow, ensuring codes entered via URL parameters persist through registration

5.2 Visitor Tracking

To help Artists understand their audience, we use persistent cookies to identify returning visitors. This allows Artists to see aggregate data about audience engagement across events. Visitor cookies do not contain personal information unless you voluntarily provide it.

5.3 Managing Cookies

Most browsers allow you to control cookies through settings. However, disabling cookies may affect the functionality of our Service. Please refer to your browser's help documentation for instructions on managing cookies.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure authentication mechanisms and session management
  • Regular security assessments and updates
  • Access controls limiting employee access to personal data
  • Secure payment processing through PCI-DSS compliant providers (Stripe)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain information as necessary to:

  • Comply with legal obligations (tax records, transaction history)
  • Resolve disputes and enforce agreements
  • Maintain business records and analytics
  • Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You can access your account information through your dashboard settings. You may request a copy of your data in a portable format.

8.2 Correction

You can update your profile information directly through your account settings.

8.3 Deletion

You can request deletion of your account and associated data by contacting us. Some information may be retained for legal or business purposes.

8.4 Marketing Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your notification preferences.

8.5 California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

8.6 European Residents (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority, the right to restrict processing, and the right to object to processing.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our Service may contain links to third-party websites and services, including social media platforms, payment processors, and artist websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice (such as email notification or a prominent notice on our Service). Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@iperform.live
Website: iperform.live

For data protection inquiries in the European Union, you may also contact your local supervisory authority.